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Social Media is Key to Connecting with Customers

A lot has been written and shared over the last few years about how social media marketing is an incredibly powerful way for businesses of all sizes to connect prospects and customers. When done effectively, marketing on social media can deliver remarkable results in building awareness of your brand, driving traffic to your website, and delivering leads and sales.

In a recent survey, 68% of respondents said that they plan to spend more on social media marketing in 2019. But what about the other 32%? Is it possible that there are still brick and mortar businesses that don’t see the value of marketing on social media?

Unfortunately, the answer is yes. There are still businesses that “doesn’t do social”. If you’re a business that’s looking for new ways to generate more business and foot traffic to your door, then social media marketing is what you need.

Fact: 84% of U.S. consumers conduct online research before a major purchase (Forrester)

Social media marketing allows businesses and brands to cost-effectively reach out to their current customers and gain the attention of a broader audience of potential customers. That's precisely what every good business owner wants. But you may have a-thousand-and-one questions like:

  • How do I even get started?
  • Which social media platform is right for me?
  • What type of content should I post?
  • What’s the best time to post?
  • How do I manage social media and run my business at the same time?

Those are all great questions! You can find some of those answers in our previous posts.

For now, we’ll give you a very basic overview of some of the major channels and provide a short outline of where to begin.

The Major Social Media Platforms


Facebook is the biggest and arguably most powerful social network in the world with 1.55 billion active monthly users. Regardless if you are a startup or fortune 500 company, you need to be on Facebook and start engaging with your consumers.


Twitter is known as the ‘‘in the moment’’ platform and boasts a respectable 255 million active monthly users. Twitter is a perfect online marketing tool for businesses that want to reach out to people and are ready for an immediate reply.


LinkedIn, regarded as the professional social networking site, largely focuses on B2B marketing rather than B2C.


Instagram is a visual platform designed for customers to post, share, comment and engage through digital media. As the old saying goes, a picture is worth a thousand words.

Planning Your Social Media Strategy

There’s a Japanese proverb by Soichiro Honda that says, “Vision without action is a daydream. Action without vision is a nightmare.” That goes doubly so for marketing on social media.

Posting on social media without an appropriate strategy and plan can be just as damaging, if not more so for your business as having no presence at all. Here’s a brief checklist that should help you get started.

  • Set Your Goals – Always start with a goal in mind. Consider what you ultimately want to get out of marketing on social media. Do you want to increase awareness about your brand? Do you want to drive more traffic to your location or to your website?
  • Know Your Target Audience – Think about where your ideal audience is hanging out online. Take into consideration when they’re most likely to be on and what type of content they’d most likely be viewing when they would welcome your content.
  • Choose Your Platform – Are you a consumer-focused business looking to connect with an older demographic? Try Facebook. Perhaps you’re more business-focused and looking to connect with other professionals. LinkedIn’s your best bet. And if you have a product that your customers love to show off, then perhaps Instagram’s your jam. You don’t need to be on every platform – just the ones that your ideal audience uses.
  • Choose Your Type of Content – Your content could take the form of a blog, a video, a podcast, or something else but this decision is ultimately dictated by your audience as they’ll tell you what type of content you should create based on what they like, share, and engage with.
  • Create A Plan & Strategy  – The best strategy on social media is to add value wherever and whenever you post. Value doesn’t always have to equal facts and statistics by the way. Value can be something that entertains and makes your audience laugh just because. You just want to make sure it’s not forced or outside of brand voice.
  • Measure, Test and Analyze  – What gets measured gets improved. Consistently reporting on your social media statistics will help you understand how effective your strategy is. Using that information to create A/B tests will help you discover what works and what doesn’t.

Wrapping It All Up

When social media marketing is done effectively, it validates your brand and connects you with your target audience. It signals to consumers that the brand is active and focused on creating thriving communication with consumers and delivering content designed to educate, entertain, and delight them.

Considering that 63% of consumers who search for businesses online are more likely to use ones with an active online presence, social media marketing really can be the game-changer for many local businesses looking for the key to the customer.

Next Steps...

Are you ready to extend your reach, increase engagement, and drive traffic to your website or physical location? Then you should click here to schedule a free, no-obligation consultation today to discuss your challenges.

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Ali J. Taylor

Ali J. Taylor / About Author

Ali J. Taylor is the CEO & Creative Director of BelMarketing Design Studio, a StoryBrand Certified Guide, HubSpot Consultant, and founder of the Captivation Key™ Program. The Captivation Key™ Brand Transformation Program helps brands go from confusing to captivating by bringing clarity and alignment to their branding, messaging, and marketing so they attract, nurture, and close more ideal-fit clients and grow their business. .